Facebook is especially notorious for sidestepping privacy concerns. Time and time again they’ve come under pressure for their wishy-washy policies on the privacy of its users. There was a great article on AllThingsD describing typical Zuckerberg reaction, which seems to follow a reliable formula. If I had to describe the “Zuckerberg Approach” to any customer concerns, it goes like this:
- If you think we’re doing something wrong, we aren’t. You’re wrong.
- What we’re doing isn’t wrong, you just aren’t ready for the future.
- We’re sorry that you don’t like what we did, but we know we’re right.
- Okay, we slipped up, but it’s not as bad as you made it out to be. Sorry if you were offended.