The Four Stages of Zuckerberg

Facebook is especially notorious for sidestepping privacy concerns. Time and time again they’ve come under pressure for their wishy-washy policies on the privacy of its users. There was a great article on AllThingsD describing typical Zuckerberg reaction, which seems to follow a reliable formula. If I had to describe the “Zuckerberg Approach” to any customer concerns, it goes like this:

  1. If you think we’re doing something wrong, we aren’t. You’re wrong.
  2. What we’re doing isn’t wrong, you just aren’t ready for the future.
  3. We’re sorry that you don’t like what we did, but we know we’re right.
  4. Okay, we slipped up, but it’s not as bad as you made it out to be. Sorry if you were offended.